FAQ for Customers

How do I sign up?
Open this link on your phone, and sign up for free using either your email address, Facebook account or Google+ account.

Where can I use Cinch?
New local businesses join Cinch every day. For the complete list, visit the Cinch Mobile Wallet app.

How do I pay using the money I’ve earned by inviting friends to Cinch?
First, thanks for recommending us to your friends! Once your friends have loaded money to their Cinch Mobile Wallet, your referral gift will be credited to your account within 24 hours. You can use the money you earned just like the rest of the money in your Mobile Wallet, no restrictions.

Does the money in my Cinch Mobile Wallet ever expire?
No, just like the money in your bank, your funds never expire.

Can I return merchandise that I bought from a business using Cinch?
This depends on the business’ return policy.

Is my payment secure?
All Cinch transactions are handled by Stripe, a licensed payment processor. Stripe is certified as a PCI Level 1 Service Provider, which is the most stringent level of certification available in the payments industry.
Can’t find what you’re looking for here? Don’t hesitate to send us your questions at support@cinchkey.com.

If you have any additional questions   Contact Cinch